Shipping and Delivery Information - Nova Pets UK

Check our shipping and delivery information below:

All orders are processed and prepared for shipment within 1 business days after payment confirmation.

Orders are sourced and fulfilled directly through our reliable logistics partners.

Estimated Delivery Times-

Standard Shipping: Typically takes 5 to 6 business days for delivery to your doorstep, depending on your location and global supply chain conditions. Please note that delivery times may occasionally vary slightly, taking 1 to 2 days less or more depending on transit conditions.

Please note that delivery times may occasionally experience slight delays during peak holiday seasons or high-volume promotional periods.

Shipping Costs:

Free UK Shipping: We are proud to offer 100% free shipping on all orders across the UK for our pet parents.

Any occasional special or expedited shipping options (if applicable) will be clearly calculated and displayed at checkout before you complete your purchase.

Order Tracking Transparency

Once your pet's package is shipped, you will receive a tracking confirmation email or notification.

You can instantly track your shipment in real-time by visiting our dedicated tracking page at [https://nixo-mart.myshopify.com/apps/17TRACK](https://nixo-mart.myshopify.com/apps/17TRACK) or by using the live tracking widget on our website.

Questions About Your Shipment?
If you have any questions or concerns regarding your delivery, our 24/7 support team is always here to assist you via live chat or at support@novapets.co.uk.