Privacy Policy - Nova Pets UK

At Nova Pets, accessible from nixo-mart.myshopify.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our store or make a purchase.

Information We Collect
When you visit or make a purchase from Nova Pets, we collect certain information from you, including:

Order Information: Name, billing address, shipping address, payment confirmation, email address, and phone number.

Device Information: Information about your web browser, IP address, time zone, and cookies installed on your device to ensure our site loads fast and functions properly.

Customer Support Interaction: Records of your chats or inquiries handled via our 24/7 support system.

How We Use Your Information
We use the information we collect to:

Fulfill any orders placed through the site including processing your payment information and arranging for shipping .

Communicate with you regarding your orders, shipping updates (tracked via services like 17TRACK), or customer support inquiries.

Screen our orders for potential risk or fraud.

Improve and optimize our store's performance to maintain a fast, seamless shopping experience.

Sharing Your Information
We share your personal information with third-party service providers to help us run our business and fulfill our services, such as:

Shopify: To power our online store.

17TRACK & Tidio: To provide real-time shipment tracking and 24/7 customer chat support.

Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via our 24/7 live chat or by email at support@novapets.co.uk.