Business Criteria - Nova Pets UK

Business Criteria for Nova Pets:

Store Niche: Focused exclusively on pet care products and accessories, targeted at pet parents seeking reliable solutions.

Performance Standard: Maintaining high site speed (consistently aiming for under 2 seconds) to ensure a smooth, fast user experience.

Order Fulfillment: Sourcing and fulfilling products manually through verified suppliers like.

Customer Support: Providing 24/7 customer service and instant communication via AI-powered live chat (Tidio).

Order Tracking: Offering real-time shipment transparency to customers using integrated tracking solutions (17TRACK) linked directly via [https://nixo-mart.myshopify.com/apps/17TRACK](https://nixo-mart.myshopify.com/apps/17TRACK)